Welcome to the Pete Bland Sports FAQ. Here, we aim to provide clear, straightforward answers to your most common questions about our gear, services, and policies. Whether you’re gearing up for a trail run, a multi-day hike, or equipping the whole family, we’re here to help.

About Pete Bland Sports

Who is Pete Bland Sports for?
Our target adventurers are performance-focused runners, hikers, and outdoor enthusiasts who value quality, reliability, and accessibility. We cater to men, women, and juniors seeking technical gear from leading brands like Salomon, Inov-8, Hoka, and Adidas for trail running, hiking, and survival navigation.
What is your website and product style?
Our style is purpose-driven, transparent, and efficient, mirroring the gear we sell. We cut through the clutter to offer curated, high-performance equipment with clear information, straightforward pricing, and a no-nonsense approach to service, from browsing to delivery.

Products & Orders

What kind of products do you sell?
We specialise in technical performance gear for the trail and outdoors. Our range includes precision footwear for men, women, and juniors; technical clothing; multi-day packs and vests; essential survival & navigation equipment; GPS watches; and practical accessories like bottles, bumbags, and clothing accessories.
How do I know if a product is right for me?
Our collections are carefully curated for performance. We recommend reviewing the product specifications and brand sizing guides. For specific advice on gear selection for your adventure, please contact our team at [email protected].
Do you offer the best price?
Yes. We guarantee the best prices on performance gear from our core brands. Our mission is to make high-performance accessible.

Shipping & Delivery

Where do you ship to?
We ship worldwide to a global community of adventurers, excluding only a few remote regions in Asia and elsewhere where logistics are unavailable.
What are my shipping options and costs?
1. Standard Shipping (Recommended for Speed)
Carrier: DHL or FedEx
Cost: Flat rate of £12.95.
Timeline: 10-15 business days after dispatch (plus 1-2 business days for order processing).
2. Free Standard Shipping (For Value)
Carrier: EMS (Enhanced Mail Service)
Cost: FREE on all orders over £50.
Timeline: 15-25 business days after dispatch (plus 1-2 business days for order processing).
All orders are fully trackable. Delivery times are estimates and may be affected by customs processing.
How long does order processing take?
All orders are processed and prepared for dispatch from our London hub at 95 Strutton Ground within 1-2 business days (Monday-Friday, excluding public holidays).
How can I track my order?
You will receive a shipping confirmation email with a tracking link as soon as your parcel leaves our hub. Use this link to monitor its journey to your trailhead.

Returns & Refunds

What is your returns policy?
If an item isn’t quite right, you have 15 days from the date of receipt to initiate a return. Please visit our dedicated Returns & Refunds page for full details on our straightforward process.
Who covers the cost of return shipping?
Please refer to our Returns & Refunds page for the most current information regarding return shipping costs and procedures.

Payment & Security

What payment methods do you accept?
We accept all major credit and debit cards: Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use secure, encrypted payment gateways to process all transactions. Your financial data is never stored on our servers.

Account & Contact

Do I need an account to place an order?
You can check out as a guest. However, creating an account allows you to track order history and speed up future purchases.
How can I contact you?
Our team is here to help with any queries. The best way to reach us is via email at [email protected]. We are based at 95 Strutton Ground, London, GB EC5J 7PQ.

Not found the answer you need?
Our dedicated support team is ready to assist you.
Email us at: [email protected]

Pete Bland Sports | Equipping Adventurers Worldwide.

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