At Pete Bland Sports, we understand that performance gear needs to fit perfectly and meet the demands of your adventure. Just as we curate our collections—from Men’s Footwear and Women’s Clothing to specialised Survival & Navigation gear—with precision, we’ve designed our returns process to be straightforward, reliable, and transparent.
If your equipment isn’t quite right, our returns policy ensures you can adjust your kit with confidence and get back to the trail.
Our Returns Promise
Performance. Reliability. Access. This philosophy extends beyond our products to our service. We offer a 15-day return window from the date you receive your item. All returns must be in new, unused condition with original tags and packaging intact.
Returns & Exchanges Process
1 Initiate Your Return
Within 15 days of delivery, please contact our team to request a Return Merchandise Authorisation (RMA) number. This is essential for processing.
2 Prepare Your Item
- Ensure the item is unused, unwashed, and in original saleable condition.
- Include all original tags, packaging, and accessories.
- For footwear (from Men’s Footwear or Women’s Footwear), please only try them on indoors on a clean surface.
- Pack the item securely in its original box if possible, then place it in an outer shipping box.
3 Ship Your Return
Include your completed RMA form (we will email this to you) inside the package. Ship your return to our London hub using a tracked service. We recommend retaining your proof of postage.
Return Address:
Pete Bland Sports Returns
95 Strutton Ground
London, GB EC5J 7PQ
4 Processing & Refund
Once we receive and inspect your return (typically within 5 business days), we will process your refund or exchange. You will receive an email confirmation.
Refund Timeline & Method
- Timeline: Refunds are processed within 5-10 business days after we receive and approve the return.
- Method: Refunds are issued to the original payment method used for the purchase. This includes:
- Visa, MasterCard, JCB: Refunds appear on your statement based on your card issuer’s processing time (usually 3-5 additional business days).
- PayPal: Refunds are credited back to your PayPal account immediately upon our processing.
- Shipping Costs: Original shipping fees (e.g., the $12.95 Standard Shipping charge) are non-refundable, unless the return is due to our error or a faulty item.
Important: Non-Returnable Items
To ensure the safety and hygiene of all our adventurers, certain items from our curated range cannot be returned unless faulty:
- Bottles & Flasks: For obvious hygiene reasons, used or opened drinkware cannot be returned.
- Clothing Accessories (e.g., hats, gloves, socks) that have been removed from their original sealed packaging.
- GPS & Watches with activated software or personalised settings.
- Any item that is not in its original, new condition with all tags attached and packaging intact.
This policy mirrors our commitment to providing reliable, performance-ready gear for every customer.
Exchanges
Need a different size or colour? We recommend initiating a return for a refund and placing a new order for the desired item. This is often the fastest way to get the correct gear, especially for high-demand products from our Men’s Clothing, Women’s, or Junior Gear collections.
Faulty or Incorrect Items
If you receive a faulty item (e.g., defective Equipment or Packs & Vests) or an incorrect product, please contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or full refund.
Return Request Template
To initiate your return, please email us using the template below. This helps us assist you quickly and efficiently.
Need Help?
Our customer service team, based in our London hub, is here to help you with any aspect of your return.
Email: [email protected]
Postal Address: 95 Strutton Ground, London, GB EC5J 7PQ
We aim to respond to all enquiries within one business day.
Pete Bland Sports | Equipping Adventurers Worldwide. Performance. Reliability. Access.