1. Acceptance of Terms

By accessing and using the Pete Bland Sports website (peteblandsports-uk.com), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Our Commitment: At Pete Bland Sports, we’re committed to equipping adventurers worldwide with reliable gear and straightforward policies, just as we design our shipping and returns to match the reliability your adventures demand.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate, current, and complete information when creating an account or making a purchase
  • Maintain the confidentiality of your account credentials
  • Use the website only for lawful purposes and in accordance with these terms
  • Not attempt to gain unauthorized access to any part of the website or our systems
  • Not use the website to distribute any malicious software or engage in any activity that could harm our website or other users
  • Be responsible for all activities that occur under your account

3. Products and Services Description

Pete Bland Sports specializes in outdoor and adventure equipment including:

  • Men’s & Women’s Footwear: Trail-ready footwear designed for various outdoor conditions
  • Technical Clothing: Performance apparel for outdoor activities
  • Survival & Navigation Equipment: Essential gear for safe exploration
  • Packs & Vests: Functional carrying solutions for adventures
  • GPS & Watches: Navigation and tracking devices
  • Junior Gear: Specially designed equipment for young adventurers
  • Multi-Day Equipment: Gear for extended outdoor trips

Product Information Accuracy

We strive to ensure all product descriptions, images, and specifications are accurate. However, slight variations may occur. If you receive a product that significantly differs from its description, please contact us immediately.

Hygiene and Safety Standards

To maintain hygiene and safety for all customers, certain items cannot be returned unless faulty (see Section 7 for details). This includes drinkware, clothing accessories removed from sealed packaging, and GPS devices with activated software.

4. Ordering and Payment Terms

Order Process

When you place an order, you are making an offer to purchase goods under these terms. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product availability
  • Errors in product or pricing information
  • Suspected fraudulent activity
  • Delivery restrictions to your location

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. Payment card details are encrypted and not stored on our servers.

Pricing and Taxes

All prices are in British Pounds (£) and include VAT where applicable. Additional customs duties, taxes, or fees may apply for international orders, which are the responsibility of the customer.

Order Confirmation

After placing an order, you will receive an order confirmation email. This email constitutes acceptance of your order. Orders are processed within 1-2 business days after payment confirmation.

5. Shipping and Delivery

Shipping Regions

We ship worldwide from our London hub, excluding some remote regions and parts of Asia due to logistics constraints. During checkout, you can verify if we deliver to your location.

Shipping Options and Timelines

  • Standard Shipping: £12.95 via DHL or FedEx. Estimated delivery: 10-15 business days after dispatch.
  • Free Shipping: Available on orders over £50 via EMS. Estimated delivery: 15-25 business days after dispatch.

Please note: Delivery times are estimates and may be affected by customs procedures, seasonal peaks, or regional circumstances beyond our control.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email to monitor your shipment’s progress.

Delivery Responsibilities

Risk of loss or damage to products passes to you upon delivery. You are responsible for inspecting products upon delivery and reporting any visible damage to the carrier immediately.

6. Returns and Exchanges

Return Window

We offer a 15-day return window from the date you receive your item. All items must be in new, unused condition with all original tags, packaging, and accessories intact.

Non-Returnable Items (Unless Faulty)

For hygiene and safety reasons, the following cannot be returned for change of mind or incorrect size:

  • Bottles & Flasks that have been used or opened
  • Clothing Accessories (e.g., hats, gloves, socks) removed from original sealed packaging
  • GPS & Watches with activated software or personalised settings
  • Any item not in its original, new, saleable condition with all tags attached

Returns Process

  1. Initiate Your Return: Within 15 days of delivery, contact customer service at [email protected] to request a Return Merchandise Authorisation (RMA) number.
  2. Prepare Your Item: Ensure the item is unused and includes all original packaging. For footwear, only try them on indoors on a clean, carpeted surface.
  3. Ship Your Return: Include the RMA form, pack securely, and ship to our London hub using a tracked service. Retain proof of postage.
  4. Processing & Refund: We inspect returns within 5 business days of receipt, then process refunds or exchanges.

Refund Details

  • Timeline: Refunds processed within 5-10 business days after we receive and approve the return.
  • Method: Refunds issued to the original payment method.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error or a faulty item.

Exchanges

For speed—especially with high-demand items—we recommend initiating a return for a refund and placing a new order for the desired item.

Faulty or Incorrect Items

If you receive a faulty item or incorrect product, contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or full refund.

7. Intellectual Property

All content on the Pete Bland Sports website, including text, graphics, logos, images, and software, is the property of Pete Bland Sports or its content suppliers and is protected by international copyright and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission. The “Pete Bland Sports” name and logo are trademarks of our company.

8. Limitation of Liability

Product Use

Pete Bland Sports equipment is designed for outdoor activities but must be used responsibly and in accordance with manufacturer guidelines. We are not liable for:

  • Injuries or damages resulting from improper use of our products
  • Failure to follow safety instructions or recommended practices
  • Modifications made to products after purchase

Website Use

To the fullest extent permitted by law, Pete Bland Sports shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your use or inability to use our website or services
  • Any unauthorized access to or use of our servers and/or personal information
  • Any interruption or cessation of transmission to or from our website
  • Any bugs, viruses, or similar that may be transmitted through our website

Maximum Liability

Our maximum liability to you for any claim, whether in contract, tort, or otherwise, shall not exceed the purchase price of the product(s) in question.

Important: This limitation of liability does not affect any statutory rights you may have as a consumer under applicable law, nor does it exclude or limit liability for death or personal injury resulting from our negligence or fraudulent misrepresentation.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy, which is incorporated into these Terms and Conditions by reference, explains how we collect, use, and protect your information.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage you to contact us first if you have any concerns about our products or services. Our customer service team aims to resolve issues amicably and efficiently.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

We recommend reviewing these terms periodically for updates.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Postal Address: Pete Bland Sports, 95 Strutton Ground, London, GB EC5J 7PQ

Response Time: We aim to respond to all enquiries within one business day.

Pete Bland Sports | Equipping Adventurers Worldwide. Performance. Reliability. Access.